How do I connect my handset to Virgin Home Phone?

 
 

There’s something satisfying about using a home phone line, isn’t there? To connect your handset to your Home Phone, simply plug your phone cable (RJ11) – which is connected to your telephone base – into the Tel 1 port on your Horizon box. Your home phone should now be working. Doesn’t that feel nice?

 

NOTE: Ensure that the cable is connected to the TEL 1 port as your home phone service will not work if you have connected the cable to the Tel 2 or the ethernet ports.

 

How can I connect my Horizon box to my existing home network?

 

To connect your Horizon box to your existing home network:

 

  1. Press "MENU" on your remote control.
  2. On screen navigate to the "SETTINGS" menu and press "OK" on your remote control.
  3. Select "HOME NETWORK SETTINGS" and select "SET UP YOUR HOME NETWORK".
  4. In the setup menu, choose "JOIN NETWORK". The Horizon box will scan for existing networks.

You will now be asked whether you would like to connect by Ethernet or by Wi-Fi.

 

 

  1. If you select ethernet, the Horizon box will now scan for an active network for a DHCP server to obtain an IP address. As soon as an IP address has been assigned, the following message is displayed: "Your Box is now connected to your home network. Please select "SET UP HOME MEDIA" to continue the set up procedure."

    The Horizon box now acts as a client. At this point, you can install your media catalogue by selecting "SET UP HOME MEDIA".
  2. If you select Wi-Fi, the Horizon box will display list of wireless networks to connect to. Locate your network, press "OK" and enter your wireless password. Alternatively, you can choose "MANUAL ENTRY" which will allow you to enter your network name and wireless password.

 

The Horizon box establishes a connection with the existing router. At this point, you can install your media catalogue by selecting "SET UP HOME MEDIA."

To leave the home network:

 

  1. Press "MENU" on your remote control.
  2. On screen navigate to the "SETTINGS" menu and press "OK" on your remote control.
  3. Select "HOME NETWORK SETTINGS" and select "SET UP YOUR HOME NETWORK".
  4. In the setup menu, choose "CREATE NETWORK". You will be prompted to allow a reboot. Select "YES". The Horizon box will now leave the home network and return to "GATEWAY MODE".

Related quick links & videos

Installing your TV 360 Box

Set up your TV 360 remote