The standby power usage setting of the Virgin TV box should always be set to "HIGH". Broadband and home phone services will not work correctly in "ECO MODE".

To check your standby power usage setting:

1.       Press "MENU" on your remote control.

2.       On screen navigate to "SETTINGS".

3.       Select “PREFERENCES”.

4.       Select "STANDBY POWER USAGE" and press "OK". Here you can verify that your Virgin TV box is set to "HIGH".