How can I ensure my Broadband and Phone are always on?


To comply with EU regulatory guidelines, the standby power usage setting of your Virgin TV box has been set to Eco Mode by default. As a result, your Broadband and Home Phone services WILL NOT WORK when the box goes into standby. We recommend you change this setting in order to be able to use your Broadband, WiFi and Home Phone services even when the box is in standby.


To change this setting press “MENU” and go to “SETTINGS” > “PREFERENCES” > “STANDBY POWER USAGE” > and select “HIGH”.

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