What is the Malware Alert from Virgin Media?

When we suspect that you’ve become infected with malware, we send you an alert with an overview of it and advice on what to do next.


Did you recently receive a letter and/or email from us saying that a device on your network may contain malware? If yes, read on to find out to do to resolve the issue.

What has happened?

We work with not-for-profit organisations across the banking and security sectors to gather information on devices across the web that are infected with malware, and we’ve learned that a device connected to your home network is infected.

Your financial transactions and personal data could be at risk. That’s why it’s vital to take action now!

Want to fix the issue yourself? 

Do you have basic knowledge of computers and connected devices? There are a few steps you can take yourself to secure your network. Remember, we’re here to help at any stage.

1. Check to see if your device has an infection

It’s easy to do this with an online virus scanner. A couple of sites we suggest are:

f-secure.com/en/web/home_global/online-scanner **
eset.com/onlinescan **

Using an Android or iOS device? You’ll find lots of virus scanners on the Play Store/iTunes.

2. Use your internet security package to remove any infections

Already got a security package? See the instructions for more on how to remove infections from your device.

3. Get up-to-date software

Keep your operating system and software up-to-date. Install software patches so that attackers can't take advantage of known problems or vulnerabilities. Many operating systems offer automatic updates. Top tip: Always enable this option if it’s available.

4. Check your email address

Make sure your contact email address is up to date so we can always let you know about any issues. Need to update your contact email address? Just sign in to your account at virginmedia.ie/myvirginmedia and select My Profile.

How do I know I’m safe?

 If you’ve followed the steps above and rescanned your device, the issue should now be sorted.

** Sorry, but Virgin Media can’t accept any responsibility for external links or third party software you install on your computer. For this reason, we’re unable to provide technical support for issues that arise through any links provided.

Need anything else? No problem! Just get in touch at aup@virginmedia.ie