I have cancelled my account so why have I received a bill?

We require 30 days’ notice to process a cancellation request, so it’s likely you received a bill that reflects the normal billing period. Additionally, because we charge a month in advance for our services, you will also receive a final bill once the 30 days’ notice has been completed.


The amount on this bill is the closing balance for your Virgin Media account, which, due to timing, could either be an outstanding payment, or a credit left on the account. So that there’s no confusion between the last bill and the final bill, we’ll state which is which in the Summary Section.