If for some reason a Direct Debit payment is returned as unpaid by the bank, a charge of €10 is automatically applied to your bill.

You may also receive a reminder letter to request payment of the outstanding balance due. In these situations, payment of the outstanding balance would need to be made by an alternative payment method. You may also be required to complete a new Direct Debit mandate for future payments.

Please note: We approach the bank for payment of Direct Debits approximately 14 days after the bill was issued.