What is a self-install assistance charge?

If you need a hand after attempting self-install, we can send one of our Virgin Ninjas to get you up and running. The Ninja will complete the install and give you the full Virgin Red House experience including WiFi optimisation, a full review of signal and reach issues in your home, and connection of all your personal devices. They won’t rest until it’s all connected seamlessly! There’s a €50 charge for this service, and you get the added peace of mind of knowing that everything will be set up just right.