What is my cooling-off period?

It’s simple. At Virgin Media we respect the rights of our customers.


So when you buy services from us via our website or by telesales, you have the right to cancel your contract without giving any reason and without penalty within 14 days from the day of the conclusion of your contract, the delivery of your equipment or activation of your services, whichever is the later, under S.I. No. 484/2013 - European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013 as amended or any other legislation.

To exercise your right to cancel, please contact us by post to PO Box 11419, Blackrock, Co Dublin, via our Customer Care contact number at 1908 or complete our online cancellation form within the 14 day period.

Important note: If you request the commencement of the performance of the services during the cancellation period, you will be liable for an amount which is in proportion to what has been provided up to the point you cancelled your order in comparison with your full contract, together with any chargeable usage. To meet the cancellation deadline, it is sufficient for you to send your communication before your cooling-off period has expired.

Any refund due to you (less deductions due to Virgin Media) will be discharged within 14 days of the date of return of the equipment to Virgin Media. For any queries regarding the return of any equipment you have received from us, give us a call on 1908 and we will be happy to help.