Can I allow a third party to discuss details of my account with your Customer Care?

That’s not a problem. However, in accordance with Data Protection legislation, we can only discuss account details with a person named on the account.


To speak to a member of our customer care team and add the other party, dial “1908” and select Option 2. Overseas customers can call 00 353 1 245 8000. Please remember to have your account number on hand. We also need to speak with the person you want to add, so it’s a good idea to have them on hand too.

You can also add the third party by post. If you would like to do this please send a letter to:

Virgin Media, Macken House,

39/40 Mayor Street Upper,

Dublin 1

D01 C9W8

Please be sure to include all of your account information in the correspondence.