What you need to know about Theft, Fraud and Failure to Pay.

It’s everyone’s worst nightmare. You’ve just got a shiny new phone and you bring your prized possession on a night out. You check your bag or pocket, and… gone!


Considering they’re among our most valued items, it’s no surprise that 15 phones are stolen in Ireland every day, according to recent Garda figures.

If it happens to you, don’t panic. Get in touch with Virgin Mobile Care team on Freephone 1908 right away.  As soon as you report it, we’ll block your SIM card so it can’t be used. We won’t be able to reactivate the SIM if you find the phone again, but we can send you a new SIM and reactivate your old number. Phew!

If you give us the IMEI of the phone that was lost or stolen, we’ll bar the phone from use on any network in the Republic of Ireland. We do this by inputting your IMEI device number to the Central Equipment Identity Register (CEIR). This is what’s known as blacklisting your phone.

As well as theft, sometimes we have to deal with customers who won’t pay for their phones. So if we suspect fraud related to the phone, or if your phone account goes through collections without any payments being made we may also place the phone’s IMEI on the CEIR. 

Found your phone? Or want to resume payment on your account? Great! Give us a call on Freephone 1908 and… bye bye blacklist! We’ll take your phone off the CEIR and you’ll be free to use it again anywhere you choose.