Webmail FAQs

How do I use Virgin Media's webmail service?

Once upon a time, a lovely little cable provider wanted to be even lovelier, so they decided to offer Ireland the best service possible and provide the fastest broadband network nationwide.


When we acquired UPC in 2015, the pre-existing servers were a part of the package. Because of this, every new customer is still assigned a @upcmail.ie email account. To make the most of this free service, we’ve created a comprehensive FAQ page to help you set up – and use – your personal account. 

How do I get my email address and password?

If your equipment was delivered, then the details of your email account were included in the documentation that accompanied your device. If a technician installed your service, your email address and password was printed at the back of your welcome guide.


If you don’t like the email address we provided you, that’s fine. You can have up to 15 address in your UPC/Virgin Media Webmail account, which means you have 14 additional opportunities to get the address you like.

How do I access the webmail service?

Accessing your webmail is as easy as using it. When you visit the Virgin Media website, you’ll see a link in the top right of the landing page next to the search field. Just click it, and you’ll be brought to the log in page. You can also access it by going to http://www.virginmedia.ie/webmail.


After you’ve arrived at Webmail log in you enter your full UPC/Virgin Media Webmail address and its password. When you’ve done that, click "Sign in" and off you go.

How do I check and view my received emails?

Once you’ve logged into the Webmail service, you’ll see six items at the top of the page: Portal, Email, Address Book, Calendar, Tasks, and Drive. Click on “Email”, and then click on “Inbox” in the menu on the left side of the page. After that, you’ll see a list of all the little love letters you’ve received.

When you have clicked on the email you wish to view, it will display as below. At the top of the email, it will tell you the date the email was sent, who the email was from, the email address it was sent to, the subject of the email and the email's size.

How do I send an email?

Ready to reach out? To send an email, log into your email account and click the "Compose" button at the top of the screen.

When you click on this, you will be asked to enter the email address you wish to send an email to. The subject of the email needs to be entered into the "Subject" field. After you’ve entered these two items, all you have to do is compose your email and click on the "Send" button at the top of the screen.

How do I add attachments?


Adding an attachment is done while composing the email by clicking the “Add Attachment” button, which is highlighted below.

After you click this button, you will be able to browse through your files and select the item you wish to attach. When you have chosen your file, simply click “OK”, and your attachment will be uploaded to the email you are composing.

How do I delete emails?

When you’re ready to remove an email you no longer wish to keep, simply highlight the email you wish to remove and click on the image of a bin at the top.

How do I access my email account management?

Your email account management section is pretty important. It lets you create and delete addresses, monitor how much memory you have used, change your passwords and more. To log in, simply enter your username and password. When you click “submit”, you will be brought to the main menu, which lets you tailor your email accounts to fit your needs.

How do I change the password for my email?

Changing your password is safe, smart and simple. Once you are logged into the email account management section, you click on "change your password".

Next, enter your existing password and the new password you want to set. Then press the "submit" button.

After that, you’ll receive a confirmation that the password has been changed.

That’s it. Simply click the “continue” button to return to the main menu.


How do I create a new email address?

To create a custom address, simply follow these simple steps:

Once logged into your email account management section, click on "administer your family account".

Select an available account and click on "add user".

Enter in the first and last name along with the password.

The next screen will present you with a number of options you can use as your email address. Alternatively, you can enter your own in the text box at the bottom of the list. Click “submit" once you have selected or entered the email address you wish to set up.

You will then get a screen confirming email address and details. Click "Yes" on this if you are satisfied the details are correct.

This new address will now be listed in the "administer family account" screen, and can be accessed through the webmail service on the Virgin Media homepage. 

And they all lived happily ever after. We hope this helped, and we hope you enjoy using your free account.


How do I set up my existing email address in Outlook Express?

Bringing your existing email address into Outlook Express just makes things easier. And, in keeping with that theme, we created this step-by-step guide to help you import your account without any hassle. To set up your existing email address you will need to know your password and the incoming server details relevant to your email address provider.

1.      Start Outlook Express.

2.      Click on "Tools", "Accounts" and then select the Mail tab.

3.      Now select "Add" and then click on "Mail".

4.      Enter display name (this allows you to specify how you want your name to appear in the 'From' field in mails that people receive from you), then click on "Next".

5.      Now enter the email address, i.e. the address that you have been using to date, then click on "Next".

6.      You will then be asked for the server details:

    a.      The "My incoming mail server" field should already be set to POP3.

    b.      In the Incoming Mail Box. enter the server details to match your existing email address e.g. mail1.eircom.net.

    c.      In the Outgoing Mail Box. enter smtp.upcmail.ie.

7.      On the next screen, enter your account name and password. The account name is your existing email address and the password is that which was provided with your existing email address.

8.      Click on "Next", then "Finish".


Isn’t it nice having everything in one place?  

How do I set up my existing email in Mac Mail?

Like the way Mac Mail works? You integrate UPC/Virgin Media Webmail accounts in seven simple steps. All you need is your password, the incoming server details of your email address provider and a few spare minutes. Let’s get you going:


1.      Start the Mac Mail client. The icon usually can be found in the dock on your screen, or the applications folder.

2.      If this is your first time using Mac Mail it will prompt you to enter your full name, email address and its password. The email address and password will be the same as you have been using to date.

3.      The next screen will ask you to enter the incoming mail details:

    a.      The "Account Type:" should be "POP".

    b.      The "Description" is how you will identify this account in your mail client.

    c.      The incoming mail server should be the server associated with your email address e.g. mail1.eircom.net.

    d.      The username should be your existing email address.

    e.      The password will match what you have been using to date.

4.      The next screen will ask you to enter the outgoing mail details:

    a.      In the "Description:" you enter what you want to identify the outgoing mail server by.

    b.      The outgoing mail server should be entered as smtp.upcmail.ie.

5.      The next screen will ask you to enter security details for the outgoing mail. You do not need to enter anything here, so just click "Continue”.

6.      The next screen will give you a summary of the email address details. Check these details to ensure everything has been set up correctly.

7.      If you are satisfied all the details are correct, you can click "Create" to finish the setup of your email address.


Pretty easy, no?

Have forgotten my UPC/Virgin Media Webmail password?

Forgot your password? Sure, it happens. In order to reset your password, simply contact our Customer Care team by filling out the online contact form or calling freephone by dialling 1908. Lines are open 9am-9pm, Monday to Sunday, including Bank Holidays.

How can I backup emails and files from my Webmail?

Backing up your webmail information isn’t just smart– it’s also easy. Let’s go through the tabs at the top of the page, and the ways to save them to your hard drive for safe keeping. Unfortunately, you will not be able to back up “Portal” and “Tasks” content.

How do I backup my Emails?

Before backing up the emails, it’s good to do some due diligence. Simply select the “Email” tab and click on the 3 dots beside “Inbox”. When the menu appears, select the “Properties” option.

In the properties section, you will be shown the number of emails in your inbox. In the image the number of items is 393. Jot your number down, or commit it to (very short-term) memory.

To back up your emails, select the “Email” tab again and scroll down to the last email on your Inbox (This could take a good few scrolls until you get to the bottom). Once at the end of your Inbox, tick the box next to “Select all” on the right side of the page.


At this point, you’ll be shown how many messages have been selected. Make sure this is the same number you saw previously in the “Properties” instruction above just to be positive you captured everything.


When you click on the down arrow (Shown in “Step 5”), you will then have an option to “Save as file” (Shown in “Step 6”). After you click “Save as file”, your browser will ask for permission, and then download it in a .zip format.


If you’d like to back up any other folder you might have under “Inbox”, such as “Drafts”, “Sent Objects”, “Spam”, or “Trash”, just follow the same steps as above. Easy!


Please note: You will not be able to upload messages back to your UPC/Virgin Media mail account if they’re deleted.


How do I backup my Address Book?

To backup or export your contact list, start by selecting “Address Book” (Shown in “Step 1”), and then click on the 3 vertical dots beside “Contacts” (Shown in “Step 2”). A drop down menu will appear, giving you the option to “Export” the contents of that folder (Shown in “Step 3”).

You will then see the following pop-up:

A CSV format (Comma-Separated Values) is pretty great. It creates lists in a tabulated manner, and is easily opened with Microsoft Excel. However, if you choose the “vCard” format instead, you will need to upload document back to an email client or provider to view your contact list.


How do I backup my Calendar?

To back up your calendar, select the “Calendar” Tab (Shown in “Step 1”), and click on the 3 vertical dots next to “Calendar”. Next, you’ll see an option to “Export” (Shown in “Step 3”). Give it a click, choose the format you’d like to download it as, and select “Export”.

How do I backup my Tasks?

Unfortunately, backing up “Tasks” isn’t an option. However, you can add them to your Calendar, which can be backed up.

How do I backup my Drive?

As with the above items, select “Drive” at the top, and then select the 3 vertical dots beside the folders in that drop down (This may include “My files” and/or any other folders you have created). When you select “Download Entire Folder”, this will save the folder as a .zip file to your computer’s hard drive.


Please note: You will need to follow this process for any individual folder you might have.