Billing: When do I have to pay my bill?
It would be lovely if you paid your balance on or before the due date, which can be found at the top of the bill. This date is usually 14 days after your bill is issued.
If you pay by Direct Debit and don't receive bills, the due date is the date we deduct from your bank account. e.g. bill is issued on the 14th, therefore the Direct Debit will be paid on the 28th..
Timely payment is essential to maintain full service. It's important to remember that even though the services have been suspended, you will continue to be billed. Additionally, a late payment fee of €12.50 will be applied if you are 3 weeks (21 days) late after the 'bill due' date.
Of course, sometimes there are extenuating circumstances. That's why this fee won't be charged until we have sent a notification, and given you an opportunity to rectify the situation before the fee is finalized. There are a number of payment options available to make it easier for you to pay your bill.
Explain my 'final bill' for fixed services with a credit
Below is an explanation of a final bill if a credit is due:
Explain my “Final bill” for fixed services with zero balance.
The only thing better than knowing there’s no balance due is seeing it printed in black and white. Here's an example of what your final bill will look like with no balance due.
Explain my 'final bill' with an outstanding balance.
Though we hate to see you go, we still love to help. Here’s a quick guide to help you understand your final bill.
On my final bill my Balance shows that I have a credit. How do I get refunded?
If your final bill displays a credit in the summary, you need to contact us and request a refund on your account.
Please visit our contact page and we can arrange for this to be sent to you.
What happens to the last bill from my old place?
You'll barely notice the change. You'll still get your bills on the same date, and if there is a balance owed from your previous address, we will carry this over onto your next bill at your new address.