If your equipment is broken, stolen or damaged you'll need our advice on getting replacement equipment.
Returning Virgin Media equipment
In the event you change service or close your account, it's important that you return any equipment to us. Equipment remains our property and we charge for anything unreturned
Let us know
Whether you're upgrading, downgrading, disconnecting or leaving us, the first step is to let us know either online or over the phone
Once the change is registered, our system can log your request and start the process of getting the equipment back to us.
Courier collection if you are upgrading or downgrading
If you are upgrading or downgrading, our couriers at Nightline will make contact with you to arrange a collection.
Courier delivery if you are upgrading
If you are upgrading your service, Nightline will deliver the new equipment to you.
When they arrive you can give them the equipment that you need to return back to us.
Notice period if you are closing your account
If you are closing your account you will need to give us 30 days' notice.
Equipment collection after you close your account
After the 30 days' notice, our couriers at Actavo will make contact with you to arrange collection of the equipment.
If for any reason you're unable to be in at the scheduled collection time, you can reschedule with Actavo by contacting them directly on 01 4405310 or by emailing: VMEquipmentCollections@actavo.com
