Changing your delivery address

What to do when you're expecting new equipment but your delivery address has changed


Nightline is our chosen courier service. Their couriers will try to deliver your order the next working day. You will receive an email and text message from them on the same day your order was placed.

They will also give you the option to change your delivery address, but if you change it, it may take an extra working day to process your order.

You can check the status of your order in your My Virgin Media account.