We bill for services in advance, so if you change your bundle we may need to credit you back money for days you have paid for but didn't use. Here are some examples to help you understand what this would look like on your bill:
Section showing the date you changed your service
This bill shows the date a customer changed their service and the days they are being credited back for.
Section showing changes made to your bundle
When you make a change to your bundle or plan you'll see the credit in the relevant product section in your bill.
Section showing how a manual credit appears
This shows where a credit we have manually added to your account appears - this might be after you have called us and we have added a credit to your account over the phone.