Bereavement of Virgin Media account holder

We're really sorry to hear about your loss. We know this is not an easy task and can be a difficult time, so call us on 1908 and we'll sort everything out. We're here to help Monday - Saturday, 9am to 9pm.


If you can have the following information to hand when you call:


  1. The account number
  2. The name of the account holder
  3. The action you want Virgin Media to take, for example: changing the name of the account holder or closing the account
  4. Your relationship to the deceased

Alternatively, you can email with the above details.