1. If you have a complaint, please get in touch via the form below, email, post or by phone
2. You will receive a text message with a complaint reference
3. You will receive a text message confirming your case id and then contacted by a member of our Resolution Team.
4. We aim to resolve your complaint within 10 days and will continue to work with you if it takes a bit longer
5. Our Code of Practice has more information about how we handle complaints.
6. If you require to cancel any of your Virgin Media Services or Virgin Mobile Account, please call us on 1908 and state your request.