Complaint Contact Form

If for whatever reason you're not happy with Virgin Media's Service
You can raise a complaint with our team

1. If you have a complaint, please get in touch via the form below, email, post or by phone
2. You will receive a text message with a complaint reference
3. You will receive a text message confirming your case id and then contacted by a member of our Resolution Team.
4. We aim to resolve your complaint within 10 days and will continue to work with you if it takes a bit longer
5. Our Code of Practice has more information about how we handle complaints.
6. If you require to cancel any of your Virgin Media Services or Virgin Mobile Account, please call us on 1908 and state your request.

Please fill in your details below

  1. This is required to complete the form
  2. This is required to complete the form
  3. Please add your name
  4. Please add your email address Please enter a valid email address
  5. Please add your 8 digit account number Please add your 8 digit account number

    6. If you are a Virgin Media UK customer please refer to the Virgin Media UK website.

  6. Required
  7. Please add your phone number please enter numbers only
  8. Please add the 1st line of your address ??????
  9. Please add details of your issue here
    1. ??????
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    After submitting You will receive a text message confirming your case id and then contacted by a member of our Resolution Team.