The price of our broadband is going up for some customers in 2019.
From January 2019, the price of our broadband services will increase by €3.50 a month for some customers. You may have already heard from us, as all potentially affected customers will be notified of the increase by letter or email in October and November.
The information sent in the communications mentioned above is correct as of August 20th 2018, so if you have made any changes to your account since this date, this may no longer be relevant for you.
What happens next?
We really hope you’ll stay with us and continue to enjoy your Virgin Media package. But if you want to cancel or change your service, you can do so by giving us 30 days’ notice. If you are in contract, you can do this without penalty any time before your first bill date of 2019. Simply call us on 1908.
We’ve included some FAQs to answer any queries you may have. Read on to find out more.
How much is the price increase?
The increase will be €3.50 a month.
When will price change take effect?
The changes will not take effect until your first bill of 2019.
Why is this price change happening?
We work very hard to keep our prices competitive while balancing this with the need
to continue investing in more of what you enjoy and want from us in terms of
capacity and content. This price change will help us maintain the fastest
broadband network in Ireland so you can enjoy a better online experience than
How will I know if I’m affected by the changes?
Affected customers will receive a notification of the increase in October or November, by letter or email.
I currently receive a discount on my pack. Will this change?
No. Any discount you currently receive will be unaffected by the increase and any concessions you have will continue as normal.
I am out of contract. How much notice do I have to give if I want to change providers?
If you’re out of contract, you will be able to cancel at any time without penalty by giving us 30 days’ notice.
I am in contract. How much notice do I have to give?
If you are still in contract, you will be able to cancel without penalty by giving us 30 days’ notice any time before your first bill date of 2019.