How do I cancel my account?
Did you sign up online, in store, telesales or field sales? If your installation took place in the last 14 days (or 30 days through field sales), and you want to cancel, no problem. Click below and fill in the form online, or download it and send by post if you prefer. We’ll let you know as soon as we’ve got it.
I joined Virgin Media in the last 14 days (or 30 days through field sales)
Did you sign up online or over the phone? If your installation took place in the last 14 days, and you want to cancel, no problem. Fill in the form online, or download it and send by post if you prefer. We’ll let you know as soon as we’ve got it.
I joined Virgin Media more than 14 days ago
If you’ve been with us for over 14 days, you can contact our cancellation department on 1908 (select the cancel option). Mon - Fri 9am - 6pm. Alternatively you can write to us at Virgin Media Ireland, Limerick Enterprise Development Park, Roxboro Road, Limerick, V94 C66H.
Please note:
If you are cancelling all or part of your services, then you will be subject to a 30 day notice period.
Where you are cancelling your contract within the minimum term of your contract an in contract cancellation fee may apply (see our Price List) for more details
Where you port your fixed voice service to another provider you will no longer be charged for your fixed line phone service. You will be required to continue to pay for any services that remain with Virgin Media.
Finally… if you’re moving home, did you know you don’t need to cancel your account? You can bring Virgin Media with you. We’ll usually have you set up within 48 hours, so you can catch up on all your favourite shows before you’ve even unpacked!
For this & other queries: Find out more
