Virgin Media leads the way in Customer Experience
Virgin Media walks away with award for best ‘Customer Experience’ at the All Ireland Marketing Awards 2018
Dublin, 18th May 2018: Virgin Media, Ireland’s fastest broadband and in-home WiFi provider has once again been recognised for its outstanding Customer Experience having walked away with the award for best ‘Customer Experience’ at the All Ireland Marketing Awards 2018 (AIMs) held last night (Thursday 18th May) in the Clayton Hotel on Burlington Road.
Seeing off tough competition from the likes of AIB, Bank of Ireland, KBC Bank and SuperValu to scoop the coveted gong, the award is further recognition for Virgin Media who recently won ‘Best Customer Service’ at the annual Switcher Awards and ‘Best Customer Experience’ at the Customer Contact Management Association Awards (CCMA). It also follows the expansion its high-tech National Customer Experience Centre in Limerick last year which created 120 jobs.
Speaking about the win, Michael McCarthy, Vice President of Customer at Virgin Media said, “We are delighted to be acknowledged once again for leading the way in customer experience with our win at the All Ireland Marketing Awards. This follows on from our recent win for ‘Best Customer Experience’ at the Customer Contact Management Association Awards (CCMA), and our win at the start of the year for ‘Best Customer Service’ at the Switcher Awards.
“We’ve demonstrated again and again how we’ve excelled above the rest by providing our customers with a truly unique and brilliant experience on a daily basis.
“Our customers are positioned at the very heart of our strategy which is focused around our mantra ‘Make Good Things Happen’ and part of this strategy involves ensuring that customer feedback and insights are used to better shape the overall customer experience. Our dedicated Customer Council, which is led by our CEO Tony Hanway also means that decisions and initiatives to improve the customer experience can be agreed rapidly.”
Meanwhile, the recent Comreg Consumer Line Statistics Report for Q1 2018 further underpinned Virgin Media’s achievements. It shows that there was a substantially lower level of complaints made to ComReg about Virgin Media compared its competitors and this has continuously been the case for the past six quarters since Q4 2016 inclusive.