Operations Management Graduate Scheme

Location: Limerick


At Virgin Media, we place a lot of faith in our frontline leaders. They’re the ones who make sure our critical, customer-based services swim more smoothly than a well-oiled otter – while portraying who we are to the millions of people we connect.


We’re searching for our next generation of leaders to help us stay ahead of the telecommunications game. As part of our Operations Management graduate scheme, our first-class training will spark your leadership career and help you blaze a trail through our business – without snuffing out any of the fun!


Let’s talk about what you’ll be doing…

Virgin Media is hell bent on delivering transformational products and services that will help improve the digital lives of our customers.


Our two-year graduate scheme is based in Limerick, Ireland – where we provide a wide range of business areas covering TV, broadband, mobile and fixed voice communications. These include the country’s fastest network speeds, and our very own TV channels!


During the scheme, you will get a chance to explore a full spectrum of our Operations Management roles, including Contact Centre Sales, Retention, Complaints, Quality and Messaging. You’ll begin your journey at the frontline of our business, learning how to manage a call centre and understand our customers’ needs – ensuring that we’re available to support them how and when they want to interact with us.


You’ll also experience our exciting culture and engagement across the business. And, be given responsibility to develop your people management skills, solve various customer problems and contribute towards our ever-increasing success in the industry.


How are you going to get there?

The Operations Management scheme is both diverse and challenging, so you should be a resilient all-rounder with outstanding communication skills, commercial acumen and the confidence to challenge the status quo.


We operate in an energetically-paced digital marketplace where projects can change direction with the click of a mouse. You’ll need to be able to move with the times and make quick-witted decisions, even if you don’t have all the information at hand.


That, and a 2.1 or above degree in any of the following subjects:

·         Retail & Services Management

·         HR Management

·         Business Management

·         Business Studies


Ideally, you’ll also demonstrate a level of relevant experience i.e. working in business whilst studying, involved in club/society management or previous call centre experience.


This role is based at Virgin Media in Limerick and you must be both motivated and eligible to work in this location for the duration of the two-year Graduate Scheme.


So, what can we do for you?

As an introduction to frontline management that could eventually pave the way to a senior leadership career at one of the world’s most free-thinking and fun-loving companies, our scheme offers an awesome opportunity to kick start your future.


From day one, you’ll benefit from our carefully structured rotations, receive training and mentoring from some of the most respected figures in the industry, and meet the people you’ll need to begin building your own networks.


You’ll gain a valuable insight into our complete end-to-end customer experience and how to manage people effectively and efficiently – as well as an all-inclusive understanding of our business practices.


If you’re interested in stepping up to the frontline and making your mark why not apply now.


Next steps:

1.      Application form submission by Friday 3 May 2019

2.      Situational Judgement Test completed by Monday 13 May 2019

3.      Video Interview submitted by Friday 24 May 2019

4.      Assessment Centre w/c 10 June 2019