The Herbert Park Hotel
& Park Residence
Tech you can depend on
Under the leadership of Egle Tamosauskaite,the Herbert Park Hotel & Park Residence in Ballsbridge had one of its most profitable years in 2022.
This year, General Manager Egle is celebrating two decades with the company andis determined to beat the profit busting record set in 2022. “At the moment, it’s looking very good. We’re very busy and thanks to well established, longstanding relationships with clients, we’re positive that we’ll have an excellent 2023,” said Egle.
Egle began her career at the Herbert Park Hotel & ParkResidence almost 20 years ago as a Junior Receptionist. Since then, she has diligently worked her way up the ranks and today, holds the role of General Manager.
Staff development plays an intrinsic role at the Herbert Park Hotel & Park Residence,with many staff members working at the premises for several decades.
“We are a family-owned hotel, with a very important set of family values. We consider ourselves like a big family; there are tough times and there are good times but regardless of the challenges we face, we work together as a team. That has really helped us not just survive but thrive over the past few years.”
The quality and integrity of staff is crucial, says Egle, who strives to take on people with a passion for the industry. “We have Chefshere that have been with us for 24 years and others that have worked here for almost 30. During Covid, job titles didn’t exist anymore, everyone got stuck in and did whatever needed to bedone. That’s the kind of commitment we’re after when it comes to new staff.”
Egle became General Manager during one of the most challenging periods for the industry. “My first task as General Manager was to close the hotel downand let everyone go on temporary leave. You can imagine how difficult that was. However, I’m a great believer in the idea that if you put your mind to it and work together as a team, you canachieve anything.”
The role of a General Manager is one that’s always evolving, says Egle. “In all my time here, no two days have ever been the same and that’s what I love about it.”Maintaining relationships with suppliers is a key part of Egle’s role. “We’re very careful when it comes to choosing our suppliers. For us, there are two main considerations when it comes to selecting and retaining a supplier. The first is that they can provide the product whenever we need it and the second is that they can maintain excellent customer support. Guests will forgive you for not having hot water, but they won’t forgive you if the WiFi is down."
“Technology is so important, particular for us as a business hotel. We have quite extensive conference facilities in the hotel and to ensure a constant, uninterrupted broadband connection, we’ve worked with Virgin Media Business for many years. They provide our TV, broadband and WiFi and the process is always seamless.” Virgin Media Business excellent customer service differentiates the company from other suppliers, says Egle. “I can call our contact at 7pm on a Friday evening and I know any issue we might have will be sorted out straight away. That type of dependable service is priceless.”
"We’re very careful when it comes to choosing our suppliers. For us, there are two main considerations when it comes to selecting and retaining a supplier. The first is that they can provide the product whenever we need it and the second is that they can maintain excellent customer support. Guests will forgive you for not having hot water, but they won’t forgive you if the WiFi is down."
Egle Tamosauskaite, The Herbert Park Hotel & Park Residence
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