HELP & SUPPORT
Frequently asked questions
You will find answers to the most frequently asked questions (FAQs) on our Business Services and Solutions here.
At Virgin Media Business we offer a comprehensive suite of voice products at bespoke rate plans based on your traffic requirements across all our voice solutions
Here's a selection of answers our customers find most helpful.
How does Virgin Media broadband work?
Through the use of our DOCSIS 3.0 cable magic you can access a broadband internet connection that is designed to work over HFC network.As our broadband is provided over our own fully owned network, a phone line is not required, so you don’t have the additional costs of line rental charges to other operators. And, as we use coaxial cable, our technology can provide greater bandwidth than telephone lines and so we can provide significantly faster access to the web than DSL operators who provide their service over copper pairs.
How can customers avail of the new broadband speeds?
Here at Virgin Media Business we are constantly working to bring our customers the best services we can. New and existing customers can avail of these services by calling our Business Team on 1800 940 062 or complete an enquiry form on our website.
Currently we have 4 broadband packages to choose from:
Business 100 Bundle (100Mb downstream, 10Mb upstream, with up to 2 phone lines and calls included)
Business 200 Bundle (200Mb downstream, 20Mb upstream, with up to 4 phone lines and calls included)
Business 300 Bundle (300Mb downstream, 30Mb upstream, with up to 6 phone lines and calls included)
Business 400 Bundle (400Mb downstream, 40Mb upstream, with up to 8 phone lines and calls included)
Please note: Existing customers looking to upgrade or change to a new bundle will be subject to a new 12 month contract with Virgin Media Business.
Are there any usage restrictions on Virgin Media Business services?
There are no usage restrictions on our broadband, however services cannot be resold.
Our call packs are subject to a fair usage policy, 1500 minutes to local, national and UK fixed lines. We also offer 200 Ireland mobile minutes in our bundle.
My broadband has stopped working. What should I do?
Firstly, should a fault occur on your service we request that you reboot all Virgin Media Modems on site and wait five minutes before logging a fault.
Our Business Support Team are contactable by both email and phone. Below are the contact details and the opening hours for each.
Business Support Phone Helpdesk
Monday to Friday: 09.00 – 21.00
Saturday: 09.00 – 18.00
Phone: 1800 941 941 or 01 245 8694
Business Support Email Helpdesk
Monday to Friday (excluding Bank Holidays): 09.00 – 17.30
Do I get Wi-Fi with the modem?
The cable modem has wireless capabilities, however as the device is the demarcation point the service we deliver is only to the device. Due to the nature of wireless and Wi-Fi the speeds that you signed up for are up to the modem. Many factors may cause the speed to be less on your mobile, tablet, laptop and other connected devices. Things such as distance, type of wireless device used (Laptop, phone, tablet, pda etc.), frequency used and interference from other devices and appliances may both interfere and cause the wireless to operate at a slower rate.
Do you offer a Wi-Fi service?
What are the advantages of the service?
It offers you the opportunity to delve deeper in to the mind of your customer, with the ability to capture customer’s details, and even drive customers to your website through a dedicated landing page.
Prefer to chat?
1800 941 941
Our connectivity experts are happy to walk you through any problems you might have with your new kit. We're also on hand to assist with contractual issues, or billing hiccups.