HELP & SUPPORT

Frequently asked questions

You will find answers to the most frequently asked questions (FAQs) on our Business Services and Solutions here.

At Virgin Media Business we offer a comprehensive suite of voice products at bespoke rate plans based on your traffic requirements across all our voice solutions

 
 

Areas of common questions

My Account FAQs

Are there any usage restrictions on Virgin Media Business services?

There are no usage restrictions on our broadband, however services cannot be resold. 

Our call packs are subject to a fair usage policy, 1500 minutes to local, national and UK fixed lines. We also offer 200 Ireland mobile minutes in our bundle.

Do I sign up to a contract?

When signing up to Virgin Media Business services you are subject to a minimum 12 month contract. However, contract lengths may vary during promotional periods.

What am I billed for and when?

Your account will be charged from the date your modem is installed. Your invoice will be generated on the 28th of each month and our services are charged one month in advance.


This means that if you are installed before the 28th of the month, your first bill will include a charge for the date leading up to the first bill date from the date of install, as well as your €80 installation fee (if applicable). 

Are there any penalties for cancelling my Virgin Media Business account?

If you have finished your agreed contract term with Virgin Media Business you just need to give 30 days’ notice in order to cancel your account.

However, if you want to cancel your account within your agreed contract term then a €200 fee will apply. This fee will be charged on your last invoice.

I have signed up to Virgin Media Business. Why am I still receiving a bill from EIR?

With Virgin Media Broadband you receive telephone lines as standard (the number of lines depends on the package you choose). Therefore you do not need to keep your Eir line. Until you cancel this line you will continue to be billed line rental from Eir. 

If you would like to keep your number from Eir, Virgin Media will port your number and your telephone services will be cancelled automatically. Only those ported will cancel. Manual cancellation still required for non-ported numbers. If you have a DSL connection, you will have to cancel this service yourself by ringing Eir.

 

Prefer to chat?

1800 941 941

Our connectivity experts are happy to walk you through any problems you might have with your new kit. We're also on hand to assist with contractual issues, or billing hiccups.

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