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Please enter the email address you used when opening a Virgin Media account, or the username you created when registering for My Virgin Media.

Please enter your password Password

Please enter the password you have created when you registered for My Virgin Media.

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Send me the verification email

now to {{info.username}}

to complete the registration.

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Recover my username.

To recover your username, please enter the account details requested below.

Please enter account number Account Number

If you dont know your account number why not contact us on whatsapp 0896000016

Please enter surname Surname

When filling in the surname of the Virgin Media account holder, only use the last word in your surname.

Please enter vat number Vat Number

If you have a Virgin Media account, but have not registered with My Virgin Media, then you will not be able to use this flow.Click here Register now

If you are a business customer, please submit your business name in place of your surname.

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Choose customer type

We have found multiple accounts. Which type of account are you trying to add?

TV/Broadband Mobile

Please enter contact number Contact Number

Please enter mobile number Mobile Number

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Recover my username

We've found you.

The username registered with this account is {{info.foundUsernames[0]}}

We've found you. There is more than one username linked to this account.

Please choose the one you would like to use to sign in to your account.

{{username}}

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Reset my password

To begin the reset process, please enter your username below.

Please enter your username Username

Reset my password

How would you like to reset your password

Please choose a verification option from the list

Primary email address
{{info.emailPrimary}}

Secondary email address
{{info.emailSecondary}}

Text message
{{info.sms}}

Secret question
{{info.qna}}

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We have sent you an email to

{{verificationEmail}}.

Please click on 'Reset my password' link,

which will bring you back to the website to change your

password.

Can't find the email?

Please check your spam folder to make sure

it has not been placed there.

Reset my password

We have sent you a text message

to {{info.mobileNumber}}.

Please enter the 6-digit verification code sent to you in the field below.

Verification code needed Enter verification code Code

Haven’t received a text?

It may take up to 2 minutes to arrive, otherwise you can request another text message (Max 3 attempts).

get another text message sent.

Reset my password

Please provide the answer to your security question

and your account number.

Please enter your security answer Answer

Please enter your account number Account number

Please enter your account number.

Reset my password

Please enter a new password below.

If you use any My Virgin Media apps like Virgin TV Anywhere, you will need to log in using your new password when you next use them.

Please enter new your password Password should contain minimum 8 characters and maximum 64 characters Password should not have spaces Password should contain uppercase lowercase and digit Password should not have 3 consecutive characters New password

Minimum Requirement

Minimum 8 characters
Must contain at least one lower case character
Must contain at least one upper case character
Must contain at least one digit
Must not contain spaces

Please enter new your password Passwords do not match Confirm password

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We’re sorry but this email address has not been verified yet.

Is this email address correct?

If not, choose another one that you have access to.

Send me the verification email

now to {{info.username}}

to complete the registration.

The verification email has been successfully sent

Recover my username.

To recover your username, please enter the account details requested below.

Forgot your password?

If you have a Virgin Media account, but have not registered with My Virgin Media, then you will not be able to use this flow.Click here Register now

If you are a business customer, please submit your business name in place of your surname.

Choose customer type

We have found multiple accounts. Which type of account are you trying to add?

Recover my username

We've found you.

The username registered with this account is {{info.foundUsernames[0]}}

We've found you. There is more than one username linked to this account.

Please choose the one you would like to use to sign in to your account.

Reset my password

To begin the reset process, please enter your username below.

Reset my password

How would you like to reset your password

Reset password link sent

We have sent you an email to

{{verificationEmail}}.

Please click on 'Reset my password' link,

which will bring you back to the website to change your

password.

Can't find the email?

Please check your spam folder to make sure

it has not been placed there.

Reset my password

We have sent you a text message

to {{info.mobileNumber}}.

Please enter the 6-digit verification code sent to you in the field below.

Haven’t received a text?

It may take up to 2 minutes to arrive, otherwise you can request another text message (Max 3 attempts).

get another text message sent.

Choose another reset method

Reset my password

Please provide the answer to your security question

and your account number.

Choose another reset method

Reset my password

Please enter a new password below.

If you use any My Virgin Media apps like Virgin TV Anywhere, you will need to log in using your new password when you next use them.

Your password has been reset

We also have logged into your account using your new password

Where do you want to go?

About Virgin Media

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