Connecting Virgin TV

How do I connect my computer to my Horizon box using an ethernet cable?

People make things sound more complicated than they really are, but this one’s a piece of cake. Ready? To connect to your Broadband by cable, simply connect an ethernet cable from your computer into one of the four ethernet ports available on the back of the Horizon box. Your broadband connection should now be working – off you go!

How can I connect my Horizon box to my existing home network?

Already have a home network? That’s ok: Horizon boxes know how to place nice. To connect your Horizon box to your existing home network:

 

1.       Press “MENU” on your remote control.

2.       On screen navigate to the “SETTINGS” menu.

3.       Select “HOME NETWORK SETTINGS” and select “SET UP YOUR HOME NETWORK”.

4.       In the setup menu, choose “JOIN NETWORK”. The Horizon box will scan for existing networks.

 

You will now be asked whether you would like to connect by Ethernet or by Wi-Fi.

 

If you select ethernet, the Horizon box will now scan for an active network for a DHCP server to obtain an IP address. As soon as an IP address has been assigned, the following message is displayed:

“Your Box is now connected to your home network. Please select “SET UP HOME MEDIA” to continue the set up procedure.”

 

The Horizon box now acts as a client. At this point, you can install your media catalogue by selecting "SET UP HOME MEDIA".

 

If you select WiFi, the Horizon box will display list of wireless networks to connect to. Locate your network, press "OK" and enter your wireless password. Alternatively, you can choose "MANUAL ENTRY", which will allow you to enter your network name and wireless password.

 

The Horizon box establishes a connection with the existing router. At this point, you can install your media catalogue by selecting "SET UP HOME MEDIA."

 

Maybe you want to keep things separate. To leave the home network:

 

1.       Press "MENU" on your remote control.

2.       On screen navigate to the "SETTINGS" menu.

3.       Select "HOME NETWORK SETTINGS" and select "SET UP YOUR HOME NETWORK".

4.       In the setup menu, choose "CREATE NETWORK". You will be prompted to allow a reboot. Select "YES". The Horizon box will now leave the home network and return to "GATEWAY MODE".

 

Enjoy!

When do I need to use a splitter?

 

If you have more than one piece of equipment you may need to use a splitter if you want to connect both devices in the same room.

 

View our help video that demonstrates how to set up a splitter.

 

Below is an image of the splitter:

 

 

 

 

A splitter should be included with your delivery if you have ordered Digital TV and a cable modem together.

 

Please connect them as shown in the diagram below paying close attention to the colours on the cables. All connectors shown below are "push on".

 

 

 

 

If for some reason you have not received a splitter and you need to connect your equipment together as in the image above, please contact us on 1908 select option 2. Monday to Sunday 9am-9pm, and our technical support team will be happy to help.

How do I install my Horizon box?

It’s nice seeing our customers taking a little initiative, but we want to make sure everything runs smoothly, so let’s go over the installation step-by-step, shall we?

Step 1: Before you start

 

  1. If all your services are through your Horizon box, disconnect your current equipment – i.e. your set-top-box, your modem and all of the cables. If you have requested that you keep your existing modem, only disconnect your set-top-box.
  2. From the label on the bottom of your box, note your SSID and PASSWORD details so you can refer to them later. Your network name will be either an 8-digit number with a UPC prefix or an 9-digit number with a HZN prefix. Also note the SSID and Password for the 5Ghz network, in case you need to connect a device using this later.

Step 2: Connecting your Horizon box and hardware

 

  1. Connect the white coax cable to the TV port on your wall to the “COAX IN” socket on your Horizon box, making sure that both ends are secure.
  2. Take the black power cable and connect this to the power adapter. Then place the plug end of the cable into the power socket and the opposite end into the slot at the back of your Horizon box, just below the power button.

Step 3: Connecting your TV to your Horizon box

 

  1. To make the most of the HD channels that you have as standard from Virgin TV, connect your Horizon box to your TV using the HDMI cable provided.
  2. If you do not have a HDMI connection on your TV, you will need a Horizon box with a SCART output. If your box has a SCART output, connect this to your TV with a SCART cable (not provided) If your box does not have this, please contact us by calling 1908.
  3. Now switch on your Horizon box, this switch is located at the back of the box.

Step 4: Turning on your TV and selecting personalisation preferences

 

  1. It is now time to turn on your TV by pressing the power switch. Make sure that your TV is set to the correct source – ie HDMI
  2. At this point please allow up to 30 minutes in which you may see a number of screens before you need to take any action. When you see the screen that displays the word ‘English’ you know that the process is complete. Please do not switch your Horizon box off during this time as it may disrupt installation.
  3. You can now press OK on your remote control. The next screen you will see is the personalisation screen. Don’t worry if this doesn’t appear straight away as this stage can take up to 15 minutes. When it appears, please select your preferred response. You can do this by using the up and down keys on your remote control and then pressing the OK button to confirm your selection.
  4. After this screen, the Power Management setting screen will appear. We recommend you select “YES – Broadband. Wi-Fi & Phone always on”, so that all services continue to work even when the box is in Standby Mode.
  5. Home Network: After a short period of time an onscreen message will appear to help you set up your?home network. Please select ‘later’ as you can set this up at a later date.

Step 5: Connecting your home phone

 

  1. Connect your telephone cable from the base of the phone to the Tel 1 socket on the back of your Horizon box. Once this is complete you can connect your phone base to its power supply, ensuring that it is correctly plugged in.

Step 6: Connecting your devices through Broadband

 

  1. Wired Devices - This includes: Desktop, PC, Laptop, Games Consoles. Connect your Ethernet cable (not supplied) to any of the 4 LAN ports on the back of your Horizon TV HD+ box and connect the other end to your device.?Note: We would recommend that you use Cat5e Ethernet cable to ensure that you get the best possible experience.
  2. Wireless Devices - To connect any wireless device you will need to have the SSID details, ie your network name and password, that you gathered in step 1 of this process. Please note that wireless speeds may vary depending on your surroundings. Virgin Media has no control over these surroundings and cannot guarantee wireless speeds.

Congratulations! You have now completed your Horizon box installation.

 

 

What messages will I see on my TV screen when I am installing my Horizon box?


Once you've installed your Horizon box, switch it on along with your TV. The first time you do this your Horizon box will attempt to connect to the Virgin Media Network. This may take approximately 30 minutes so please be patient, make sure not to unplug your box during this time.

 

During the installation, you may see messages on your TV advising of Codes 1010 and 1030, these are part of the normal installation process.

 

If you do not see the "Language Selection - English" screen appear on your TV screen after 30 minutes we recommend that you unplug your Horizon box and leave it off for 15 seconds before plugging it back in.

 

If you see an on-screen message advising of Code 1090 at any stage during the step please unplug your Horizon box and leave it off for 15 seconds before plugging it back in. If the message remains on-screen please call our self install helpdesk on 1908 and select option 2.
 

What power usage settings should I use on my Horizon box?

The standby power usage setting of the Horizon box should always be set to "HIGH". Broadband and home phone services will not work correctly in "ECO MODE".


To check your standby power usage setting:

 

  1. Press "MENU" on your remote control.
  2. On screen navigate to "SETTINGS" and press "OK" on your remote control.
  3. Choose "Horizon box" and press "OK".
  4. Select "POWER MANAGEMENT" and press "OK".
  5. Select "STANDBY POWER USAGE" and press "OK". Here you can verify that your Horizon TV HD+ box is set to "HIGH".

Why is there a red/green tint on my TV screen?

Some TV sets initially display pictures with a red/green tint when using Virgin TV before everything has been configured. It’s pretty normal, and it’s easy to fix:

 

  1. Press "MENU" on your remote control.
  2. On screen navigate to "SETTINGS" and press "OK" on your remote control.
  3. Select "AUDIO/VIDEO SETTINGS" and press "OK".
  4. Select "VIDEO SETTINGS" and press "OK".
  5. Select "TV COLOUR OUTPUT" and press "OK".
  6. Select "RGB" and press "OK" on your remote control to confirm your selection.

You’re all set. Rest assured that no one in your home will grow up thinking the Caribbean is purple.

How can I access the Apps that are installed on the Horizon box?

We live in a wonderful time, where connecting to the world becomes easier every day. Your Horizon box gives you access to a lot of useful apps which make connecting second nature. To open an app which is installed on the Horizon box please follow the steps below:


1. Press the "MENU" button on the remote control.
2. Select "MY LIBRARY" and press "OK".
3. Go to "APPS", select the app you require and confirm by pressing "OK".

 

The Apps available to use on your Horizon box include: Netflix, YouTube, Twitter, The Journal, The Score, CNN News, Accuweather, Euronews, Dailymotion, Mood Lounge, Hangman, Toys from Trash, Eux.TV, Cúla Caint, The Irish Times, Cinema Guide Ireland, Going Out Guide Ireland, Meteoradar, Al Jazeera, AA, myhome.ie, Google Maps, Rotten Tomatoes, and Yelp.

 

Astounding, isn’t it?

How do I connect my handset to Virgin Home Phone?

There’s something satisfying about using a home phone line, isn’t there? To connect your handset to your Home Phone, simply plug your phone cable (RJ11) – which is connected to your telephone base – into the Tel 1 port on your Horizon box. Your home phone should now be working. Doesn’t that feel nice?

 

NOTE: Ensure that the cable is connected to the TEL 1 port as your home phone service will not work if you have connected the cable to the Tel 2 or the ethernet ports.

 

How can I connect my Horizon box to my existing home network?

 

To connect your Horizon box to your existing home network:

 

  1. Press "MENU" on your remote control.
  2. On screen navigate to the "SETTINGS" menu and press "OK" on your remote control.
  3. Select "HOME NETWORK SETTINGS" and select "SET UP YOUR HOME NETWORK".
  4. In the setup menu, choose "JOIN NETWORK". The Horizon box will scan for existing networks.

You will now be asked whether you would like to connect by Ethernet or by Wi-Fi.

 

 

  1. If you select ethernet, the Horizon box will now scan for an active network for a DHCP server to obtain an IP address. As soon as an IP address has been assigned, the following message is displayed: "Your Box is now connected to your home network. Please select "SET UP HOME MEDIA" to continue the set up procedure."

    The Horizon box now acts as a client. At this point, you can install your media catalogue by selecting "SET UP HOME MEDIA".
  2. If you select Wi-Fi, the Horizon box will display list of wireless networks to connect to. Locate your network, press "OK" and enter your wireless password. Alternatively, you can choose "MANUAL ENTRY" which will allow you to enter your network name and wireless password.

 

The Horizon box establishes a connection with the existing router. At this point, you can install your media catalogue by selecting "SET UP HOME MEDIA."

To leave the home network:

 

  1. Press "MENU" on your remote control.
  2. On screen navigate to the "SETTINGS" menu and press "OK" on your remote control.
  3. Select "HOME NETWORK SETTINGS" and select "SET UP YOUR HOME NETWORK".
  4. In the setup menu, choose "CREATE NETWORK". You will be prompted to allow a reboot. Select "YES". The Horizon box will now leave the home network and return to "GATEWAY MODE".