House Move FAQs

Moving house is a big; we like to keep the worrying small. If you could provide us with the date you plan to move, your account number, former address and new address, we’ll be very happy to take care of the rest.
 

Most house moves are completed within 48 hours, but for a variety of boring technical reasons, we require up to 2 weeks’ notice.
 

You can give us our two weeks’ notice of your move by filling out the online form. Or, if it's handier for you, contact our special House Move Team on 1890 940140, Monday to Saturday, 9am to 9pm. The call centre is closed Sunday, however. Sorry about that.

You need to take everything, including your box, modem, cables and splitters.
 

A quick tip: Take a picture of your set up before you move. That‘ll make it easier to re-assemble the set at your new address. If you need help re-installing the equipment, visit our New Joiner Installation Support section.

This depends on whether you are moving to a cabled area or an MMDS area. In an MMDS area, an aerial on the roof of your home will be needed to receive our TV service. In a cable area, however, there's no need for an aerial, as our services are available via fibre optic cable.

If there's a Virgin Media connection box in your new place, the whole transfer process is completely free. If a new connection box or cabling is needed, we'll just charge you a nominal €60 to ensure everything is installed professionally and correctly.

As long as you're moving to an address within the same area code, that’s not a problem at all. Call our special House Move Team on 1890 940140, Monday to Saturday, 9am to 9pm, to find out more.

That depends. If you remain subscribed to the same package – or upgrade to a better one – everything you saved will be right you left them. However, if you downgrade your package, content recorded from channels that are no longer in your package will not be available.

In the rare case where we cannot provide service at your new address, you will have to give us your 30 days’ notice to cancel your service with Virgin Media.
 

Find out if our services are available at your new address by entering a few details in our service checker. Fingers crossed.

The answer’s yes, as long as two small conditions are satisfied. Firstly, the service has to be available at your new address, and secondly, you'll need your landlord's permission for us to make any installations.

There's bad news – and there’s great news. The bad news is that if you are moving abroad, we will have to cancel your Virgin Media subscription in Ireland. The great news is that Virgin Media services are available in a number of countries outside Ireland, including the UK and the United States! It’s always nice to see a familiar face, isn’t it?

Don't worry, this happens from time to time. The cable outside of your new address may have been disconnected due to the previous account being closed at this address. Please call customer service by dialling “1908”, and choose Option 2 to report any service issues. Our agents will be happy to help.

We only supply new equipment with new products or services, so make sure you include your current equipment in the moving van. This includes your box, modem, cables and splitters.
 

No - nothing will change except your address, so your current contract will not be renewed or extended in any way.
 

That’s not problem at all. Once you complete the house move form, we will let you know if additional services are available at your new address, making sure you benefit from the best Virgin Media bundle for your needs. Check out our bundles here, and see what’s available in your new area.

The answer’s yes, as long as two small conditions are satisfied. Firstly, the service has to be available at your new address. Secondly, you'll need your landlord's permission for us to make any installations if you’re renting.

Sometimes the services will still be switched on when you arrive at your new home. However, this is only temporary. Just to be safe, please contact our House Move Team on 1890 940 140 to arrange a transfer to your new address.

No, not at all. Your account number will remain exactly the same as it was at your previous address.

That’s easy, just call us on “1908” to arrange collection of the equipment. You can leave your equipment with a friend, relative or neighbour. Just give us their details when you phone us.

As we require 14 days’ notice for a house move, you will be liable to pay normal charges for those 14 days. If for some reason it takes longer than 14 days to transfer your service, we will credit your account for each day that you have been without service.