Using Data with Virgin Mobile

Setting up the Internet (data) on your phone

What does APN stand for?

There’s a lot to know about how the Internet works on your mobile, so it’s a good idea to start with the basics. APN stands for Access Point Name, which is simply a setting that allows you access the Internet on your phone.

What is the Virgin Mobile APN?

The Virgin Mobile APN is essentially how you access the Internet. If you need help getting it up and running on your phone, please see our Phone Guides, choose your model, and click on the “Internet (APN)” button to the right of the picture. You’ll be guided through the process step-by-step.

How do I set up Internet on my phone?

When you put your Virgin Mobile SIM into your unlocked phone, you should receive either a text message or configuration message depending on your phone type.


For example, if you have an Apple iPhone, you’ll receive the following message:


“Hi, to use data with Virgin Mobile, you will need to install Internet (APN) settings on your phone. To get them, connect to WiFi, click on the link below and choose “Install”.”

 

If you have a phone that supports 'Over The Air' (OTA) Settings, which includes the majority of Samsung, Sony and Motorola devices, you will receive an SMS. Please click “Install” in the message when you receive it.


Once you install the settings your phone should be able to use the Internet.
If you are using a non-OTA Phones, which includes models such as HTC, Microsoft, OnePlus, etc., you will receive the flowing message:


“Hi, to use Data with Virgin Mobile, you will need to install Internet (APN) settings on your phone. To get them, Connect to WiFi, click on the link below and choose “install”.”


This link will bring you to our Phone Guides which will show you how to manually enter your APN. It’s a helpful and handy resource, and should have you up and running in no time. If your phone is not listed please refer to the user manual.

I did not receive my Data Settings SMS, what do I do?

When you put a Virgin Mobile SIM into a phone for the first time, we immediately send an SMS with the new data settings to get your SIM card going. Depending on the phone or operating system, this SMS text may be tucked away in a sub-folder of your inbox. To find this text, and get full internet access, just follow these simple steps:


1.     Open your mobile phone SMS inbox


2.     Click on the "more" or 'three dot' icon at the top right hand corner of your mobile phone screen.

 

data settings


3.     Open the newest message with the title "Configuration messages"

 

data settings more icon

install


4.     Click the "Install" option at the bottom of the message

 

data settings


Your mobile phone is now ready to use the internet/data usage.  If you're still having issues connecting to the internet, you may need to set up the data on your phone manually.
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I am having trouble setting up internet on my phone, what do I do?

Each customer who joins our network will receive a SMS or configuration message. Just install the settings and you should be good to use internet on your phone. Some phones need to be connected to WiFi to complete this action. So you many need to make sure you’re connected, and try again.


If that doesn't work, you can use our online Phone Guides which will guide you how to set Internet up on your phone. If after all of this, you’re still running into trouble, contact a customer care team member, and they’ll be happy to help.

I have received a configuration message to my phone, what do I do?

In order to use data with Virgin Mobile you will need the Internet (APN) settings on your phone. For some phones you will need to be connected to WiFi to complete the setup. Some phones are able to receive configuration messages which contain the Virgin Mobile Internet (APN) settings. If you receive a configuration message please click “Install” and the settings will be automatically downloaded to your phone.

My phone is not in your Phone Guides and Internet is not working, what do I do?

If you didn’t receive the configuration message, you’ll need to manually set up your Internet (APN) settings in order to use data with Virgin Mobile. The Virgin Mobile APN is internet -This will need to be manually typed into the APN field which can be generally found in your phone settings. You can consult your own phone manual for specific model information.This may have been provided with the phone in its packaging. If not, a quick search online should do the trick.

I received the internet settings to my phone and my data is still not working?

 

If your data is not working, don't worry. You can manually input the Virgin Mobile internet (APN) settings into your phone. Please see the options below, depending on what phone type you have to set internet up manually:

 

Apple iPhone Manual Data Configuration:
 

  • Go to Settings > Cellular (enable) > Cellular Data Network > APN
  • In the APN field type the word internet
  • Please power your iPhone off and turn back on again
  • You should now be able to use data
  • If you are still unable to use data please go to our device guide, choose your phone make and model and click on Internet (APN) > Set up Internet on your phone

 

Android Manual Data Configuration:
 

  • Go to Apps > Settings> More Networks> Mobile Data ticked > Access Point Name > Menu Key > New APN
  • In the Name field type: Virgin Media Ireland
  • In the APN Field type the word: internet
  • Please power your phone off and turn back on again
  • You should now be able to use data
  • If you are still unable to use data please go to our Phone Guides, choose your phone make and model and click on Internet (APN) > Set up Internet on your phone
  • If your phone is not listed please refer to your phone manual

 

Windows Phone Manual Data Configuration:
 

  • Go to Settings> Mobile + SIM > Data Connection (Enabled)> SIM Settings > Manual Internet APN (Enabled)> Add Internet APN > APN
  • In the APN Field type the word: internet
  • Please power your phone off and turn back on again
  • You should now be able to use data
  • If you are still unable to use data please go to our Phone Guides, choose your phone make and model and click on Internet (APN) > Set up Internet on your phone

 

How do I get the best data network experience with Virgin Mobile?

To get the best data experience around the Republic of Ireland, you should turn on Data Roaming on your phone. This will ensure that you get the best out of our partner Three’s network.


When you turn on data roaming you might see a roaming icon on your phone screen, but don’t worry, you won’t see data roaming charges on your bill.

 

Just remember to switch off data roaming if you want to avoid data charges when you’re travelling abroad outside of the EU.


To find out how to turn on or off data roaming on your phone please see our handy Phone Guides. Once you find your phone choose Roaming > How to disable data roaming and you will be set up in no time.

Virgin Mobile coverage and network

Which Mobile network does Virgin Mobile use?

Virgin Mobile uses Three’s network. Which means we get access to one of the biggest networks in Ireland and can deliver 99.6 % population coverage, plus 97.2% coverage for 3G data services and 86.8% for 4G services.


Basically, if you have a mobile, and you’re in Ireland, you’re covered with great service and incredible prices. Check out the Three network coverage map, and see for yourself.

Is Virgin Mobile available nationwide?

Virgin mobile is available nationwide, not just in our cable areas. Because our network is powered by the Three network, our coverage is the same as theirs. You can check out the Three network coverage map.

Will Virgin Mobile be available for business customers?

In the short term, the answer is sadly no, Virgin Mobile is not available for business customers. But don’t worry, we’ll let you know as soon as this changes.

What can I do with 30GB of data?

Our Unlimited Plan gives customers up to 30GB of data. To put how much data that is in context, you would have to …


1. Send 20,000 E-Mails
2. Browse 6,000 webpages
3. Spend 200 hours on Facebook
4. Watch 9 Netflix movies or 10 hours of YouTube videos
5. And stream Spotify for 7 days

What can I do with 1GB of data?

1GB of Mobile Data is pretty special too. It equates to ONE of the following:


• Sending 10,000 E-Mails
• Browsing 600 webpages
• Spending 50 hours on Facebook
• Watch 1 Netflix SD movie or 1 hour of YouTube videos
• Streaming Spotify for 24 hours