Moving your Number to Virgin

How do I move my number to Virgin Mobile after I have received my new Mobile SIM?

Switching is super easy - you can request to move your number online by clicking here, move your number, any time after you receive your SIM.

Our current porting hours are 8am to 6pm Mon-Friday and between 10am to 4pm on Saturday and Sunday. If you request to transfer your number outside of these hours, you can still submit your request but the clock won't start until the next morning. You should not lose service with your existing provider during this time.

 

Please ensure you have read the below before moving your number:

 

1.            Test the Virgin Media SIM Card in your Phone to ensure it works and your phone is Unlocked?

2.            Have you ensured all your contacts are backed up on your current phone?

3.            You will lose any voicemails associated with your current phone & you will lose any credit remaining on your phone if you are PrePay

4.            The existing mobile network you are with now

 

Below is a step by step guide on how to move your number online:

 

1. Go to the keep your number page
2. Enter your mobile account number and click 'Next'.


3. Below is what you need to complete if you are currently a Bill pay customer. Enter required details and click “Send code by text now”.

Note: Please ensure that if you are now a Three customer but previously with O2, that you choose O2 as your network provider.


If you are a Prepaid customer you will need to complete the below:

4. Click “Send code by text now”. This text will be sent to the number you wish to port, to ensure that you are moving the correct number. Below is how the text will be sent to you.

5. Enter the confirmation code received by text, which is a 4 digit code. And click “Port my number now”.

6. You will then arrive at the below screen, confirming that porting is in progress. Your phone number will soon be moved to Virgin Media. We are delighted to have you on board!

Now all you have to do is insert the new Virgin Mobile SIM into your mobile when the phone has stopped receiving service with your existing provider. We’re delighted to have you on board.

What happens if I cancel my Virgin Mobile Plan or move my Virgin Mobile number to another operator?

If you cancel your Virgin Mobile Plan to move to another operator, all we ask for is 30 days’ notice and that you pay off the outstanding balance on your phone.

 

Moving your mobile number to Virgin Mobile

Can I keep my existing number?


Yes, absolutely. You can keep your existing mobile number and move it to Virgin Mobile once you have received your Virgin Mobile SIM card. You just need to go online by clicking here, move your number.


When can I move my number?

 


This process usually takes up to two hours as long as it is within the following porting hours, 8am to 6pm Mon-Friday and between 10am to 4pm on Saturday and Sunday. If you request to transfer your number outside of these hours, you can still submit your request but the clock won't start until the next morning. You will not lose service with your existing provider during this time.


Read a step by step guide on how to move your number once you receive your Mobile SIM in the first answer at the top of this page.

What do I need to do, to move my number to Virgin Mobile?

 

We'll need to know a few things:

1.  Test the Virgin Media SIM Card in your Phone to ensure it works and your phone is Unlocked?

2.  Have you ensured all your contacts are backed up on your current phone?

3.  You will lose any voicemails associated with your current phone & you will lose any credit remaining on your phone if you are PrePay.

4.  The existing mobile network you are with now

5.  Your Virgin Mobile number - it's on the letter you would have received with your SIM pack

  •     If you are a bill pay customer - Your account number for the number you want to move, it's on your bill. If you do not receive a paper bill you should be able to     find your bill by logging into your current mobile online account.
  •     If you are a prepay customer we'll need to know if you ever registered your account with your current mobile provider.

 

Read a step by step guide on how to move your number once you receive your Mobile SIM in the first answer at the top of this page.

Where do I find my account number for the number I want to move to Virgin Mobile?


You can find your account number from your existing mobile service provider on your bill. Generally, the account number can be found on the top of the bill, but it varies by mobile service provider. If you don't receive a paper bill, you should be able to find your bill by logging into your current mobile online account.


Do I have to move my existing phone number to Virgin Mobile?


Absolutely not, it's completely up to you. Your SIM will come with a new 089 Virgin Mobile number ready to use.

Read a step by step guide on how to move your number once you receive your Mobile SIM at the first answer at the top of this page.

My iMessages are not being delivered with my ported in number, how can I fix this?

To resolve this issue please carry out the steps below:

 

1.       Go into “settings” on the iPhone

2.       Click on “messages”

 

 

 

 

 

 

3.       Click on “send & receive”

 

 

4.       Enter the ported mobile number and save