Moving your Number to Virgin

How do I move my number to Virgin Mobile after I have received my new Mobile SIM?

Keeping your mobile number is exceptionally easy, and can be done completely online in three simple steps any time after you receive your SIM. You can also call us on 1908 from the number you wish to move.


The porting hours are 8am to 6pm Mon-Friday and between 10am to 4pm on Saturday and Sunday. If you request to transfer your number outside of these hours, you can still submit your request, but the clock won't start until the next morning. You should not lose service with your existing provider during this time.

 

To move your number you need to have:

  • Details of your current mobile phone provider including the account number if you are bill pay.
  • If you are a prepaid customer, we'll need to know if you ever registered your account with your current mobile provider.
  • Your Virgin Mobile account number (which is on the letter you received with your SIM pack and in your delivery notification email).
  • An unlocked phone to put your new SIM into once your number has been ported.

 

Below is a step by step guide on how to move your number online:

 

1. Go to the keep your number page
2. Enter your mobile account number and click 'Next'.


3. Below is what you need to complete if you are currently a Bill pay customer. Enter required details and click “Send code by text now”.

Note: Please ensure that if you are now a Three customer but previously with O2, that you choose O2 as your network provider.


If you are a Prepaid customer you will need to complete the below:

4. Click “Send code by text now”. This text will be sent to the number you wish to port, to ensure that you are moving the correct number. Below is how the text will be sent to you.

5. Enter the confirmation code received by text, which is a 4 digit code. And click “Port my number now”.

6. You will then arrive at the below screen, confirming that porting is in progress. Your phone number will soon be moved to Virgin Media. We are delighted to have you on board!

Now all you have to do is insert the new Virgin Mobile SIM into your mobile when the phone has stopped receiving service with your existing provider. We’re delighted to have you on board.

What happens if I cancel my Virgin Mobile Plan or move my Virgin Mobile number to another operator?

If you cancel your Virgin Mobile Plan to move to another operator, all we ask for is 30 days’ notice and that you pay off the outstanding balance on your phone.

Moving your mobile number to Virgin Mobile

Can I keep my existing number?

 

Yes, absolutely. You can keep your existing mobile number and move it to Virgin Mobile once you have received your Virgin Mobile SIM card. You just need to go online and move your number or call us on 1908 from the number you want to move to Virgin Mobile.

This process usually takes up to two hours as long as it is within the following porting hours, 8am to 6pm Mon-Friday and between 10am to 4pm on Saturday and Sunday. If you request to transfer your number outside of these hours, you can still submit your request but the clock won't start until the next morning. You should not lose service with your existing provider during this time. Please ensure that you have an unlocked phone to use your SIM in before you move your number


When can I move my number?

 

You can request to move your number any time after you receive your SIM or call us on 1908 from the number you wish to move. The porting hours are 8am to 6pm Mon-Friday and between 10am to 4pm on Saturday and Sunday. If you request to transfer your number outside of these hours, you can still submit your request but the clock won't start until the next morning. You should not lose service with your existing provider during this time.

Read a step by step guide on how to move your number once you receive your Mobile SIM.

What do I need to do, to move my number to Virgin Mobile?

 

We'll need to know a few things:

 

  • Your existing mobile network
  • Your Virgin Mobile number - it's on the letter you would have received with your SIM pack
    - If you are a bill pay customer - Your account number for the number you want to move, it's on your bill. If you do not receive a paper bill you should be able to find your bill by logging into your current mobile online account.
    - if you are a prepay customer we'll need to know if you ever registered your account with your current mobile provider.

Read a step by step guide on how to move your number once you receive your Mobile SIM

Where do I find my account number for the number I want to move to Virgin Mobile?

 

You can find your account number from your existing mobile service provider on your bill. Generally, the account number can be found on the top of the bill, but it varies by mobile service provider. If you don't receive a paper bill, you should be able to find your bill by logging into your current mobile online account.

Do I have to move my existing phone number to Virgin Mobile?


Absolutely not, it's completely up to you. Your SIM will come with a new 089 Virgin Mobile number ready to use.

My iMessages are not being delivered with my ported in number, how can I fix this?

To resolve this issue please carry out the steps below:

 

1.       Go into “settings” on the iPhone

2.       Click on “messages”

 

 

 

 

 

 

3.       Click on “send & receive”

 

 

4.       Enter the ported mobile number and save