Residential
  • Residential
  • Business
  • Virgin TV Anywhere
  • My Virgin Media
    • My Virgin Media
    • Sign In
    • Reset Your Password
    • Recover Your Username
    • Register
    • My Profile
    • Manage Accounts
    • Switch Account

      Click to open overlay

      Close
      Switch Account View

      Choose an account to switch subscription

      Admin user
      {{account.addressLine1}} {{account.addressLine2}} {{account.addressLine3}}
      View
    • Sign Out
    • Manage Accounts
    • Switch Account

      Click to open overlay

      Close
      Switch Account View

      Choose an account to switch subscription

      Admin user
      {{account.addressLine1}} {{account.addressLine2}} {{account.addressLine3}}
      View
    • Sign Out
  • Webmail
navigation.main.button
  • home
  • Bundles
    • Back
    • Overview Bundles
    • Learn
      • Back
      • Learn about our Inclusives
    • Shop
      • Back
      • Buy a Broadband, TV & Home Phone Bundle
      • Buy a Broadband & Home Phone Bundle
      • Buy a bundle with unlimited mobile
      • Bundle Builder
      • Upgrade Your Existing Bundle
    • Support
      • Back
      • Frequently Asked Questions
    • Offers
      • Back
      • 30 Day Contract
      • Compare Bundles
  • Broadband
    • Back
    • Overview Broadband
    • Learn
      • Back
      • Learn about our Broadband
      • Learn about our Smart WiFI
      • Learn about our Home Phone
      • Learn about our Inclusives
      • Learn about Virgin WiFi
      • Learn about Internet Security
    • Shop
      • Back
      • Buy a Broadband Package
      • Upgrade your Existing Broadband
      • Add Broadband to your current services
      • Freedom 30 Day Contract
    • Support
      • Back
      • Frequently Asked Questions
      • Check Your Service
      • How To Guides
      • Speed Test
      • Call Rates
    • Offers
      • Back
      • 30 Day Contract
      • Naked Broadband
      • Compare Broadband
  • Television
    • Back
    • Overview Television
    • Learn
      • Back
      • Learn about our Television
      • Learn about our Inclusives
      • Learn about Virgin Media Television channels
      • Learn about Virgin Media Sports
    • Shop
      • Back
      • Buy a Television package
      • Upgrade your Existing TV
      • Add Television to your current services
      • Buy Premium Channels
    • Support
      • Back
      • Frequently Asked Questions
      • Check Your Service
      • How To Guides
    • Offers
      • Back
      • Naked Broadband
  • Mobile
    • Back
    • Overview Mobile
    • Learn
      • Back
      • All about Roaming
      • About our range of Mobile Phones
      • How Freestyle Contracts work
      • How to add insurance to your Mobile Phone
      • Where our 4G is nationwide
      • How to access Virgin Wi-Fi
    • Shop
      • Back
      • Buy a Phone and Plan
      • Buy a Phone only
      • Buy a SIM Only Plan
    • Support
      • Back
      • Keep your number
      • Phone Guides
      • Unlock your phone
      • All Mobile support
      • First Mobile Bill
    • Offers
      • Back
      • Existing Virgin Mobile customer offers
      • Compare Sim Only
  • Smart Home
    • Back
    • Overview Smart Home
    • Learn
      • Back
      • Learn about Smart Home Products
      • Learn about Smart Wi-Fi
    • Shop
      • Back
      • Buy Smart Home Products
    • Support
      • Back
      • Smart Home Support
    • Offers
  • Watch and Play
    • Back
    • Overview Watch and Play
    • Stream
      • Back
      • Watch TV Anywhere
      • Virgin Media Player
    • Virgin Media Television Channels
      • Back
      • Virgin Media One
      • Virgin Media Two
      • Virgin Media Three
      • Virgin Media Sport
    • Television Shows
      • Back
      • Ireland AM
      • News
      • Xpose
    • Entertainment News
      • Back
      • Movies
      • TV shows and boxsets
      • Mobile & Tech
  • Support
    • Back
    • Overview Support
    • Getting Started
      • Back
      • Setting Up
    • Support By Products
      • Back
      • TV
      • Broadband
      • Home Phone
      • Mobile
    • Account & Billing
      • Back
      • Your Account
      • Billing & Payment
      • Moving Home
    • Videos
      • Back
      • Video Guides
    • My Virgin Media
      • My Virgin Media
      • Sign In
      • Reset Your Password
      • Recover Your Username
      • Register
      • My Profile
      • Manage Accounts
      • Switch Account

        Click to open overlay

        Close
        Switch Account View

        Choose an account to switch subscription

        Admin user
        {{account.addressLine1}} {{account.addressLine2}} {{account.addressLine3}}
        View
      • Sign Out
      • Manage Accounts
      • Switch Account

        Click to open overlay

        Close
        Switch Account View

        Choose an account to switch subscription

        Admin user
        {{account.addressLine1}} {{account.addressLine2}} {{account.addressLine3}}
        View
      • Sign Out
    • Webmail
  • Basket
  • Residential
    • Residential
    • Business
    • Virgin TV Anywhere
Basket

Support and Troubleshooting

Our category pages below will help you find your way.

Broadband

Get started with Broadband

Games Consoles

Parental Controls

Security

Webmail

Wi-Fi

Slow Speeds?

Powerline Adapter

 
 

Billing and Payment

My bill and payments

Changes and charges

Cancel within 14 days

Fees Explained

Leaving Us

Moving Home

 

 

 
 

Virgin TV

All about TV

Connecting

How to TV questions

Favourites

My TV Box

On Demand

Pin and Security

Recordings

Remote Control

Replay TV

 
 

Mobile

Using Data

My Price Plan

Orders and Delivery

My Phone

Account and Billing

Info and troubleshooting

Moving Number

Roaming

Mobile Insurance

Returns and Repairs

 
 

Apps

Phone App

Sky App

Wi-Free Intro

Wi-Free Using

Virgin TV Anywhere App

Virgin TV Anywhere Features

Virgin TV Anywhere Parental Settings

 
 

Home Phone

Porting

Phone Tips and Tricks

Handset Issues

 

 

 

 

 
 

More

Moving Home?

Check Service Status

Digital TV FAQs

Legal FAQs

 
 
home
Support
all-faqs

About Virgin Media

  • About Us
  • Announcements
  • Press
  • Careers
  • Digital Insights
  • Why choose Virgin Media
  • Code of Practice

Terms

  • Terms and Conditions
  • Terms of Use
  • Usage Policy
  • Price List
  • Comreg notification
  • Cookie Policy
  • Privacy Policy
  • Cooling off Period
  • Anti Piracy

Contact

  • Contact Us
  • Social Media
  • Accessibility
  • Construction Industry
  • Residents Association
  • Virgin Media Store Locator
  • COVID-19 Update

©2020 Virgin Media. All Rights Reserved
Virgin Media Ireland Limited, Building P2, EastPoint Business Park, Clontarf, Dublin 3. Registered Number – 435668.