Connecting Your Games Console

How do I connect my game console to your broadband service?

Before following any connection steps, see your Xbox 360 Instruction Manual for important safety information.


1. Switch off your Virgin Media modem.
2. Get an Ethernet cable and plug one end into one of the ports on your Virgin Media modem. (One of these cables should have come with your Xbox 360.)

Modem

3. Plug the other end into the back of the console.

 

Xbox 360 console


4. Switch the modem back on. Then wait for the online light to appear and stay on.
5. Turn on your Xbox 360. It should automatically connect to your Fibre Power Broadband with the default settings.

Using a wireless adapter? See the steps below:
6. Connect the wireless adapter to your Xbox 360. If there’s an antenna, make sure it’s pointing upwards. Newer Xbox 360's will have built-in wireless.
7. Switch on your Xbox 360.
8. Go to the System Settings page.
9. In the System Settings screen, choose Network Settings and then Configure Network.
10. On this screen, select Wireless Mode.
11. Scan for networks.
12. Select your WiFi network from the list that appears (You’ll find your network name/SSID under your modem.)
13. You’ll need to enter your WiFi password. (Again, you’ll find this under your modem. Take care when typing - it’s case sensitive.)
14. This will take you back to Network Settings. Select Test Xbox Live Connection.
15. This should now connect automatically whenever you turn on your Xbox 360.
 
PlayStation 4

For information on setting up a network connection on your PlayStation 4, check out: http://manuals.playstation.net/document/en/ps4/settings/nw_settings.html

 

Xbox One

 

For information on setting up and troubleshooting the network connection on your Xbox One, check out:

 support.xbox.com/xbox-one/networking/first-time-connection-solution.

 

How do I connect my Playstation to my Broadband service?

Before following any connection steps, see your Playstation Instruction Manual for important safety information.

If you are connecting your Playstation with a wire, please follow the below steps. We would recommend using an ethernet cable where possible.
 

1.  Power off your Virgin Media modem.


2.  Plug one end of an Ethernet cable into one of the ports on your Virgin Media modem.

Modem

 

3. Plug the other end of the Ethernet cable into your Playstation 3.

Playstation 3

4.  Power back on your Virgin Media modem and wait for the online light to come on.


5.  Turn on your Playstation 3.


6. Click on the "Settings" option, then go to "Network Settings".

Network Setting

7. Click on "Internet Connection Settings"


8. A message may popup advising that you will be disconnected from the internet. Select "Yes" here.


9.  You will then be given the option to choose between a wired and wireless connection. Choose wired here.

Choose wireless

10. You are then given the option of "Easy" or "Custom". Choose "Easy" here.

Choose easy

11.  Now click on "Save".
12.  You can test the connection by clicking on "Test Connection".

 

If you are connecting your Playstation using a wireless connection, follow the below steps:


1.  Click on the "Settings" option, then go to "Network Settings".

Network settings


2. Click on "Internet Connection Settings"
3. A message may popup advising that you will be disconnected from the internet. Select "Yes" here.
4.  You will then be given the option to choose between a wired and wireless connection. Choose wireless here.

Choose wireless

5. On the next screen, choose "Scan". This will prompt your Playstation 3 to start looking for wireless networks in range.
6.  Choose the SSID, which matches what is on the base of your modem.
7.  Select the security type. (The default for our wireless network is WPA).

Security type - WPA


8. It will now ask you to enter the wireless password. (this can be located on the base of the modem also, and is case sensitive)
9.  You are then given the option of "Easy" or "Custom". Choose "Easy" here.

Choose easy


10. Now Click on "Save".


11.  You can test the connection by clicking on "Test Connection".