If you’re worried about your safety, we get it. But please know that Wi-Free is fully protected and completely separate to your own private network. This way, it’s impossible for Wi-Free users to gain access to the customer’s home network.
If you have already set a Wi-Free password, but still wish to disable the service so that your modem no longer provides a Wi-Free signal, follow these simple steps:
2. Under the My Products, Broadband section, click on Wi-Free.
3. Click on “Deactivate Horizon Wi-Free”.
It could take up to 72 hours for your opt-out request to be processed. After this time, your Virgin Media modem will no longer offer the Wi-Free service.
Unfortunately, now that your account is not participating in the Wi-Free programme, you will no longer be able to connect to other Wi-Free networks. If you change your mind, and decide to enable the service again, just log into My Virgin Media, choose Wi-Free and follow the prompts. Again, please allow up to 72 hours for the change to be made to your account. After that, you’re good to go.