Work from
anywhere
VOICE SERVICES
Virgin Cloud Voice
A cloud-based solution to bring your phone system into the 21st Century
Our Unified Communications solution replaces your old school telephone platform and provides you with a Voice over IP (VoIP) solution, which uses our fibre powered data network to support all your business’ communications needs. Go from browsing the web to making voice calls, hosting video conference calls, sending Instant Messages or sharing documents – all through the same connection. Open your company to a world of flexible working while making huge savings. Your business will also benefit from the scalability and control available through the self-service portal.
Allow your business to work from anywhere
How we do business is changing. Virgin Cloud Voice has all the tools you need to manage your set up whether working in the office or from home. Route and redirect calls through your IVR, forward numbers from hunt groups to your employees’ homes or even use your entire office phone set up via our Softphone app on your mobile phone, tablet or laptop. Operate your business, as if you are in the office, from anywhere. And best of all, our teams are here to help you every step of the way.
Our Virgin Cloud Voice packages
Virgin Cloud Voice is offered as part of a monthly package offering,
meaning even more savings for your business.
Virgin Cloud Voice 500
500Mb Fibre Broadband with next working day service level agreement
- 500Mb Fibre Broadband
- 2nd Dedicated broadband modem
- Cloud Voice with up to 5 numbers*
- Next Working Day SLA
- Call packs available from €15
Virgin Cloud Voice 1Gb
1Gb Fibre Broadband with next working day service level agreement
- 1Gb Fibre Broadband
- 2nd Dedicated broadband modem
- Cloud Voice with up to 10 numbers*
- Next Working Day SLA
- Call packs available from €15
*Additional fees if you need more numbers or more Softphone licenses (landline anywhere app) added to your account.
How would you like to order?
Call us
Speak to our experts to tailor a package and take your order.
1800 940 062
Monday to Friday 8am - 6pm
We’ll call you
Choose a time slot and provide a few details. Our experts will call you back to take your order.
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Your Questions Answered
Is Virgin Cloud Voice for me?
Virgin Cloud Voice is for all types of businesses. It’s used by companies that have a handful of employees all the way up to 50 subscribers.
Do I need Internet as part of this service?
To get started with Virgin Cloud Voice for your business, you’ll need a reliable high-speed broadband connection that will come as part of the service.
What hardware do I need installed?
Everything you need will work off our broadband router. If you don’t have one already, Virgin Media Business can also install a switch in your premises. This low-fuss device allows for the handsets in your office to be plugged into the provider-hosted network.
How do I get everything set up?
Our support team will be on hand to get you set up and give you full training on the platform. Get in touch today to learn more about what Unified Communications can do for your business.
Can we use Virgin Cloud Voice on mobile phones?
With our mobile app, you can receive and make phone calls from your office number directly on your mobile phone. You can work anywhere and anytime as long as you have an internet connection.
What support is available to me?
Our package includes a business grade SLA and a dedicated support desk for business customers. As well as a Dublin-based live support desk, there is also an intuitive help function within the self-service portal.
Be a big business even if you are not
Virgin Cloud Voice helps you do the cool stuff that all the big companies seem to do, like personalised on hold recordings with your latest business updates or special offers and internal voice routing to better handle calls flows (press 1 for sales request, press 2 for support, etc).
Download our e-book to find out more!
Compatible Phone Options
Virgin Media Business offer tested IP handsets that you will purchase from us and are yours to keep. We will support these handsets along with your Virgin Cloud Voice service. If you have your own IP handsets already, check with us if they are compatible with our service. If they are, you are welcome to use them, although we will only be in a position to provide our support to your connectivity and Virgin Cloud Voice platform, not your handsets.
Not sure what you need?
Call us
Small and Medium Business
Monday to Saturday 9am - 5.30pm
1800 940 062
Enterprise Business
enterprisesales@virginmedia.ie
Monday to Friday 9am - 5.30pm
1800 940 270
Or we can call you
Choose a time slot and provide a few details. Our Experts will call you back.