BUSINESS INSIGHT

Cloud-based VoIP Phone Systems: 7 Reasons to Consider Virgin Media’s Cloud Voice

To meet the demands of a business in a digital world, you need to be willing to operate in a digital world. And one way to do that is through a cloud-based VoIP phone system. 

Here’s an overview of VoIP solutions, like Virgin Media’s Cloud Voice, and how they can help your business grow. 

What is a Cloud-Based VoIP Phone System?

A cloud-based VoIP phone system allows businesses to make calls directly over the internet. You might also hear Voice over Internet Protocol (VoIP) being called “cloud-calling.” 

Cloud-based VoIP phone systems work differently than traditional phones because of how they’re set up. Traditional phone systems use copper wires and optical fibres to work appropriately. But VoIP phones use the cloud and an internet connection to keep your business in touch with clients and customers. 

The great thing about VoIP phone systems is that they can store data history for you, your business, and your employees. This data is hosted in offsite data centres. 

What You Need to Consider for VoIP Cloud Solutions

There are plenty of benefits to a cloud-based phone system. However, there are some things you need to consider before switching over to this type of phone software. 
However, if the benefits outweigh these considerations, then we do suggest switching to something more versatile, like Cloud Voice.

1. Your Business and Employees Need to Have a Stable Internet Connection

While using a cloud-based VoIP phone system does provide you and your employees with more freedom and flexibility, you do need to consider the fact that an internet connection is necessary. 
Since VoIP solutions work directly over a stable internet connection, there is no way around this. 
It’s also a great idea to run a speed test or check with your provider to determine how stable your internet connection is. Without it, you run the risk of dropping calls through the VoIP system. 

                          2. What Features Does Your Business Need?

Many VoIP phone systems are loaded with advanced features. The same goes for Virgin’s Cloud Voice! 
However, the features your business needs may differ from what others need. So, be sure to list everything you’d like to see in your VoIP solution. Then cross-examine as you do your research on different systems.

                           3. How Long Can Your Business Manage Downtime?

If you’re currently working with a traditional phone system, but want to switch to a cloud-based phone system, then you’ll have to go through a migration process. 
This requires installation of the cloud-based calling system, and that can often come with some downtime. That means you or your employees will not be able to take or make any phone calls. 
The great news is that most VoIP solutions, including Cloud Voice, come with little to no downtime at all. But you do need to know how long your company can be without phone calls. 

What is Virgin Media’s Cloud Voice?

What is Virgin’s Cloud Voice? It’s our unified communications solution to help you propel your business into the 21st century! 

                              How Does Virgin Media’s Cloud Voice Work?

While it might feel a little bit like wizardry to take phone calls over the internet, we assure you it’s not. Rather, it’s digital software that breaks down audio into digital data packets. The packets are sent through an internet connection so the person on the receiving end can hear you perfectly. 

                 How Does Virgin Media’s Cloud Voice Differ from a Traditional Phone System?

A traditional phone system allows you to do basic phone functions. And that usually includes making and taking calls, voicemail setup, conference calls, and possibly custom hold messages or music. 
But Virgin’s Cloud Voice goes multiple steps further than that with features including: 

  • Web browsing
  • CRM integrations
  • Voice phone calls
  • Video conferencing
  • Team messaging 
    • Sharing documents

Through our cloud-based VoIP phone system, you can do just about anything communications-perspective. Whether you need to make a voice call, use an instant messaging feature, or hop into video conferencing, Cloud Voice makes it possible through one software. 

What Are the Business Benefits of Cloud Voice?

Any type of business investment needs to have a return on investment. Otherwise, the purchase may not be the best fit. 

So, how does Virgin’s Cloud Voice help your business grow? Here are all the benefits for your business:

                               1. Your Business Can Operate from Anywhere!

Cloud Voice allows your business and employees to work from anywhere. If you’re considering adopting a work-from-home or a hybrid work model, then Cloud Voice is practically a must. 
Use your entire office phone setup through our Softphone app on your laptop, tablet, or mobile phone. 

                               2. No Need for Multiple Communication Software

Say goodbye to having to pay for multiple different services based on your business’s communications needs. 

Need team messaging? Cloud Voice has you covered. Want video conferencing to connect your employees from around the globe? You can do it through Cloud Voice. Need to quickly share documents while on a video conference with team members? It can be done with Cloud Voice.

Whatever you need to unify communications, Virgin Media’s Cloud Voice has the answers!

                               3. Improve Productivity

Not only do traditional phone systems require employees to work from the office, it practically chains them to their desks. 
That’s because they have to be right at their office phone. With Cloud Voice, that’s no longer an issue! Through our mobile app, employees can set up their office phone number straight to their smartphones. 

                               4. Scales With Your Business

Rather than having to fork out money for new office phones and equipment as your business gains new employees, you can easily install new extensions instead. 

So, as you need new VoIP phone lines as your business grows, you can add them on. 

                                5. Store History from Phone Calls

Maybe your business requires learning from customer or client phone calls from your employees. If that’s the case, then a VoIP solution is definitely for you. 

Unlike traditional phone systems, one of the best advanced features for VoIP cloud solutions is the ability to record calls. Not only that, but you can store them indefinitely. 

Any time you or your employees need to review phone calls for whatever reason, you now have access to them.

                               6. Gives Your Business and Employees More Freedom

As the world moves quickly to a work-from-home or a “hybrid” work plan, the need for more flexibility and freedom to do work tasks is increasing. And that includes taking client or customer calls from any location. 

The great news about cloud-based business phone systems is that, as long as the user has a stable internet connection, they can make and take calls securely. 

This also helps business owners as they can now hire incredible talent from all over the world, rather than having to work with one small pool that’s in close proximity. 

                               7. Take Advantage of a More Cost-Effective Solution

With traditional analog phones, you’ll need to have added equipment, such as the office phones themselves. Sometimes, you might even need an entire IT team to handle the operating system of traditional phones. 

Through Cloud Voice for business, you can wave goodbye to the extra costs of working with a traditional operating system. 

Instead, you can invest in a monthly fee that gives you the computer calling software you need for your business. No upfront investments and no on-site maintenance costs are required!

Why Cloud Voice Over Other Cloud-Based VoIP Phone Systems?

One of the greatest advantages of Cloud Voice over other cloud-based VoIP phone systems is the fact that we don’t require additional investments for upgrades. As we roll out new benefits for Cloud Voice, your system is automatically upgraded. So you reap the benefits of new features without having to re-invest! 

If Cloud Voice sounds like something your business needs, then it’s worth talking to one of our experts. 

Whether you have questions about Cloud Voice for your business or you’re looking to get started, get in touch with a Virgin Media representative today! 

 
 
 
 
 
 

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